Refund policy
If a refund needs to be issued, we will take 3 working days to process the refund once approved. The refund amount will be credited to your bank account generally within 7-10 working days. This timeline may vary depending on the bank.
If you have paid using a UPI, credit/debit card, or via net banking, the refund will be credited back to the account you used to place the original order.
Terms and Conditions:
-
All products should be returned unused, in their original packaging, along with the original price tags, labels, packing, barcodes, user manual, warranty card, invoices, accessories, freebies, and original boxes (defined as essentials). If any product is returned without the essentials, the product shall not be accepted for return.
-
Kindly retain the packaging for up to 7 days from delivery in case you need to return the product.
-
In case of any missing accessory/components (such as a jar, lid, etc.), we will investigate the issue with our logistics partner. If it is found missing in our investigation, we will either ship the missing product(s) to you or reimburse you for the cost of the missing product(s) as per the applicable market price.
For any queries, please contact our customer care at 8302399024 or email us at help@dokro.in.
